Passport and ID pre-applications for a government ministry
Public services
The situation
A national government ministry wanted shorter queues at its offices. People spent whole days waiting, with no way to hand in their details before they arrived.
What we built
- A WhatsApp pre-application for passports and national IDs
- Document photos checked and stored with the application
- Appointment booking in the same conversation
- Secure storage, with the file ready for the officer
Applicants arrive with their paperwork done, and officers start from a complete file.













